Excerpt from Leonardo Niccoli's PitStop Camper SALES POLICY
Validity from 16/11/2025
7. Legal Guarantees
All products sold on the Website are covered by the legal guarantee for any defect/diffusion of the same products that occur no later than 2 years from delivery pursuant to art. 133 of the Consumer Code.
The Customer, in case of defect/diffusion of the product, to activate the legal guarantee must:
- request the Seller, no later than 2 months after the discovery of the defect/default (term of forfeiture), to send the appropriate form for the exercise of the security right, contacting it at the web address info@pitstopcamper.com.
- complete the aforementioned form by reporting the defect/compliance detected and requesting the repair/replacement of the product pursuant to art. 135 bis of the Consumer Code. In the event that the purchased product shows the indication “item to be installed only by professional entities” the form must be completed by the installer or references provided for any contacts and technical clarifications.
- Send the completed form to the Seller at the web address info@pitstopcamper.com simultaneously returning the product to the Seller at the Florence (FI) address, via di Scandicci 310/A.
In the event of activation of the legal guarantee, the Customer has the right to obtain from the Seller, without any expense pursuant to art. 135 ter of the Consumer Code, the following remedies:
- restoration of compliance by repair or replacement, within 120 days of returning the product;
- price reduction or termination of the contract, only if repair or replacement is not possible or is excessively costly for the Seller.
In any case, the warranty does not operate if the product has been damaged due to negligence or tampering by the Customer.
The provisions contained in this paragraph (para. 7 of this policy) do not apply to purchases made by the Customer qualifying as “professional” pursuant to art. 3 of the Consumer Code, to which the provisions set out in art. 1490 ess cc apply only.
