Right of withdrawal

Also known as the right of reconsideration (in case of impulse purchases)

The WWW. PITSTOPCAMPER. The COM website is subject to the Italian Mail Order Law and the European Directives 2011/83/EU and 2005/29/EC.

In accordance with Articles 64 et seq. of Legislative Decree 206/2005, the consumer customer, i.e. a natural person acting for purposes unrelated to a commercial, craft or professional activity carried out, has the right to terminate the purchase contract without giving any reason and without penalty.

In order to obtain the application of the right of withdrawal and the reimbursement of the costs incurred, the following conditions must be met.

a) The intention to exercise the right of withdrawal must be communicated to the Seller within a maximum period of 14 (fourteen) working days from the date of receipt of the goods;

b) The right of withdrawal must be expressed in writing and exercised to:


Via di Scandicci 310/A

50143 Florence

as well as a copy of the receipt or receipt of the electronic payment of the purchase or a copy of the cash register receipt received. The above address is also the return address for the goods.

The costs and risks associated with the return of the products are borne by the customer, who must ship them in a safe form with the necessary guarantees to ensure that the products arrive in perfect condition.

The buyer should wait for the seller's return authorization via email before proceeding with shipping. The Seller will issue the RMA as soon as the date of exercise of the withdrawal conditions referred to in point a) has been verified.

The refund will be made upon receipt of the returned product and after verification of the condition of the returned merchandise.

For tax reasons, the product must be returned exclusively by post/courier. Returns made directly to the store will not be accepted as proof of return is required.

For further details, such as the type of products for which the right of withdrawal is excluded, please refer to the TERMS OF USE.