Excerpt from Leonardo Niccoli's PitStop Camper SALES POLICY
Validity from 16/11/2025
6. Right of Withdrawal
Pursuant to Articles 52 et seq. of the Consumer Code and EU Directive No. 83/2011, the Customer has the right to withdraw from the contract, without providing reasons, within 14 days of receiving the product pursuant to Article 67 duodecies of the Consumer Code, or, in the case of multiple goods, of receiving the last good.
The right of withdrawal must be exercised by the Customer through express communication of the desire to withdraw, with an attached indication of the purchased product, sent to the Seller's email address (info@pitstopcamper.com).
The product subject to withdrawal must be returned by the Customer to the Seller at the Florence (FI) address, Via di Scandicci n. 310/A, within 14 days of notification of withdrawal, intact, in the original and complete packaging of all accessories.
Return shipping costs are the responsibility of the Customer, unless otherwise indicated.
Following the withdrawal exercised by the Customer the Seller shall refund all payments received, including standard shipping costs (excluding any additional costs for express deliveries), within 14 days of receiving the withdrawal notice, by the same payment method used by the Customer.
Pursuant to art. 59 Consumer Code, the Customer's right of withdrawal for the following products is excluded:
- products that are not present in the Website catalogue and that the Seller has found on the market at the express request of the Customer;
- products present in the Website catalogue and which, upon request and according to the Customer's specifications, have been subject to customization or “tailor-made” modifications made by the Seller or the manufacturer;
- sealed products that could lose their characteristics, see their properties altered or their functionality compromised once removed from the packaging.
The provisions contained in this paragraph (para.6 of this policy) do not apply to purchases made by the Customer qualifying as “professional” pursuant to art. 3 of the Consumer Code.
For tax reasons, the return of the product must be carried out exclusively by post/courier. Returns made directly in-store are not accepted as a proof of return document is required.
