Riparazione prodotto Nordelettronica

Cost of collection at your address to take advantage of the Nordelettronica product WARRANTY.

The guarantee is provided by Nordelettronica only at their assistance laboratories. We are not a Nordelettronica assistance center but only resellers.

• Consult the instruction booklet to rule out that the anomaly can be resolved by correctly applying the functions of the product itself.
• Make sure that the defect falls within the type of anomalies covered by the guarantee.
• Tampering or repairs carried out by unauthorized personnel will void the guarantee.

The repair can only be managed by the person who sold the product, i.e. the Manufacturer or the area Dealer or reseller. It is therefore necessary to contact the person who supplied the new product and follow the instructions of the same.

If you have purchased a new Nordelettronica product from us, send us the email request to the email address indicating the model (photograph of the printed circuit with the label showing the item code in numbers 0000.000.00), the description of the defect and the which can allow us to trace the purchase period (commercial document attached to the shipment or purchase invoice if a company).

We remind you that the guarantee is 2 years for private citizens and 1 year for companies.

The shipment of the product to be repaired must always be carried out carriage paid as it is Nordelettronica that will be able to recognize the validity or otherwise of the guarantee only when it carries out the intervention in its own laboratory.

It is possible to purchase this article code to take advantage of the shipment with BRT DPD-GROUP at an agreed cost for collection at your address. Upon completion of the ordering process you will be sent an order confirmation; you will then receive an RMA (Return Merchandise Authorization) and the communication that the courier BRT - DPD GROUP has been appointed for the collection.

It is the customer's responsibility to pack the product correctly so as not to be damaged during transport.

To be carefully evaluated if the fault is attributable to a manufacturing defect or to an installation and/or system defect as an estimate cannot be made on repairs as the repair cost is very close to the cost of finding the fault.

If the product is recognized under warranty by Nordelettronica, it will be sent carriage paid to the customer.

In the event that Nordelettronica does not recognize the guarantee, a communication will be sent to the customer to communicate the definitive costs of intervention and return of the product.